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Frequently Asked Questions – FAQ

Welcome to our FAQ section! Here you’ll find answers to the most common questions about our books, personalisation process, delivery, and more. If you’re still unsure about anything after reading, feel free to contact us at hello@pizzaforthesoul.com — we’re always happy to help.

ABOUT PIZZA FOR THE SOUL™

Pizza for the Soul™

is a uniquely crafted, personalised book designed to celebrate life’s most cherished moments – all delivered in a luxurious gift box inspired by a classic pizza box. Each book contains 8 thoughtfully personalised chapters, symbolising 8 ‘slices’ of joy, filled with your heartfelt messages, photos, and videos. It’s a gift that nourishes the soul as much as pizza delights the senses.

Unlike typical personalised gifts that let you add a name or brief message, each of our books is crafted around your unique relationship with the recipient. Every chapter allows you to include a heartfelt personal message, along with selected visuals that bring each slice to life.

Each book includes:

  • 8 custom personal messages – one per chapter
  • Up to 15 photos in total
  • Up to 2 video clips per book, embedded as QR codes in designated places
  • A “Did You Know?” fact in each chapter for an extra spark of surprise 

This deep level of personalisation makes every page meaningful — an unforgettable, one-of-a-kind keepsake.

To ensure each book receives the attention it deserves, we limit our weekly capacity to approximately 35 – 40 books. Every story is individually edited, styled, and designed – never automated, never mass-produced.

From crafting your narrative with our Soulful Rewrite service to curating thematic Did You Know? facts, each chapter takes care and time. The exact number may vary depending on the complexity of each story – but rest assured, the time invested is always deeply personal.

Our weekly schedule is filled on a first-come, first-served basis. To secure your place, we recommend placing your order as early in the week as possible. Once the weekly limit is reached, new orders are automatically scheduled for the following week.

GIFT DETAILS & PERSONALISATION

Anyone you love. Whether it’s a partner, parent, friend, colleague — or even a pet — Pizza for the Soul™ is a deeply personal way to show someone how much they mean to you.

We also offer dedicated books for children, with themes and tones suitable for little readers. These are available in some of our special menus.

Yes! We offer two beautiful options for pet lovers:

  • A book from the owner to their pet
  • A surprise gift written from the pet’s perspective to their human

These editions are just as personal as our people-focused books and bring just as much joy.

Each book is thoughtfully structured — not just personalised, but emotionally composed. Every chapter builds towards a meaningful journey, culminating in Chapter 8: a space reserved for a final, heartfelt message, surprise, or even a life-changing moment. Whether it’s a proposal, a private joke, or a simple “I love you,” this closing chapter gives your gift unforgettable impact.

To enrich the experience along the way, Chapters 1 to 7 include a short “Did You Know?” — a surprising fact or emotional insight related to the theme, carefully selected to spark wonder or deepen reflection. Chapter 8, however, is intentionally left without one, so that the focus remains entirely on your personal message.

Once you’ve completed your order, you’ll receive a link to our online questionnaire. There, you’ll be guided step by step to add messages, photos, and video clips. We’ve designed the process to be intuitive, inspiring, and simple.

Our optional Polish My Words and Soulful Rewrite services are available to help you express your thoughts more clearly or creatively.

Absolutely. The email containing your questionnaire link will also include a summary of the themes for each of the 8 chapters – including suggestions on suitable texts, images, and videos. This lets you prepare everything comfortably before you begin.

Yes. Once you open your personalisation link, your progress is saved automatically. You can return to the same link from the same device at any time before submission. This gives you time to reflect or gather materials at your own pace.

Every book contains:

  • 8 themed chapters tailored to your selected occasion and relationship
  • 8 personal messages – one for each chapter, optionally enhanced using Polish My Words or Soulful Rewrite
  • Up to 15 photos per book, distributed across the chapters
  • Up to 2 video clips per book, embedded as QR codes
  • A “Did You Know?” section in each chapter with surprising or heartfelt trivia that enriches the story

Even if one recipient receives multiple books for different moments, each will be completely unique.

Once your answers are submitted and the creative process begins, we’re unable to accept changes. Your book is handcrafted based on the information you provide, so please double-check your responses before submitting.

No – and that’s part of the magic. Our books are not assembled using automated previews. They’re created individually, with care and imagination, making every reveal a shared surprise for both the giver and the recipient. For a feel of our signature style, you can view sample pages on our website.

If you’ve selected our Polish My Words or Soulful Rewrite service, our team applies thoughtful editorial judgment to reflect your sentiment while crafting emotionally resonant prose. These services involve interpretation and creativity, and the final result may differ from your original expression. As per our Terms, refunds or remakes based on stylistic preference aren’t possible — but rest assured, every word is treated with care.

ORDERING & PAYMENT

Simply choose your occasion and recipient type from our menu and complete your purchase. You’ll then receive an email with a link to your personalisation questionnaire.

Absolutely! Once your order is confirmed, you’ll receive your personal questionnaire link by email. You don’t need to complete it immediately – just make sure to do so in time for us to begin the creative process and meet your desired delivery date.

We accept all major credit/debit cards and PayPal for a smooth and secure checkout.

Our pricing always includes your personalised book and our signature luxury gift box. Shipping fees may vary based on your location and chosen delivery method. All costs are displayed clearly before you finalise your order — there are no hidden fees.

SHIPPING & DELIVERY

Each book is created individually and with care. After you complete your questionnaire:

  • Creation by our team: 5–7 business days
  • Printing, packaging and hand-off by our UK partner: 3–5 business days
  • Delivery time: 2–12 business days, depending on destination

Because the process cannot be automated, we strongly recommend placing your order early to ensure timely delivery.

We’ve prepared a solution for that. In the questionnaire, you can select one of two options:

  • Potential Delay
  • Confirmed Delay

We’ll include a light-hearted and warm in-book apology letter that turns the delay into a charming moment.

Yes! We can ship your gift either directly to the recipient or to you — whichever feels more meaningful for your moment.

Returns & Support

Due to the personalised nature of our books, returns and exchanges are not possible. If your order arrives damaged or with a defect, please contact us – we’ll do everything we can to make it right.

Personalisation Support

That’s what our Polish My Words and Soulful Rewrite services are for:

  • Polish My Words: We preserve your original structure and language, but correct grammar and punctuation.
  • Soulful Rewrite: You give us key ideas, and we reimagine your message in our voice and storytelling style.

We’re here to help you express yourself — with just the right touch.

Yes, and we encourage it! Your book should reflect your story and connection, so feel free to include inside jokes, nicknames, references, or personal touches. Our editorial team will do their best to preserve the tone and make it truly yours.

Our questionnaire includes built-in guidelines and minimum quality requirements to help you choose the most suitable materials.  We recommend following these prompts closely to ensure the best possible result in your printed book.

QUALITY & PACKAGING

Each book and box is crafted in the United Kingdom under strict quality and sustainability standards. We adhere to environmental best practices and maintain excellent quality control throughout the process.

We use premium-quality paper and durable binding. Every book is packaged in a bespoke, pizza-inspired gift box that’s both protective and beautiful.

Each cover is customised with the recipient’s name and is designed to reflect the theme of the selected occasion (menu). While the design itself is curated and cannot be changed, every book feels deeply personal through its visual and written elements.

PRIVACY & DATA

Yes. Your content is shared only with our book creation team and never used elsewhere without your permission.

We collect only what’s needed to create your book – first names, country of residence, and content like messages, images, and videos. We do not collect surnames or full addresses. All content is deleted automatically after your book is complete.

We retain your content only as long as needed to complete your order. Typically, it is deleted within 7 days of confirmed delivery.

Photos must meet basic quality and legal requirements. They’re used only for your book and deleted afterward.

Videos are hosted on secure platforms with private/unlisted access, viewable only through QR codes inside your book. You may request permanent deletion at any time.

Yes. As the purchaser, you are solely responsible for ensuring that you have the legal rights to use all submitted content (including photos and videos). By submitting materials, you confirm that you are authorised to share them.

SPECIAL REQUESTS & BULK ORDERS

We’re happy to explore what’s possible – but speed depends on our current production schedule and the workload of our printing partner. That’s why we strongly recommend placing your order as early as possible, especially if you wish to gift the book on a specific date.

Yes, we do! Whether for teams, clients, or events, we can customise books for larger orders. Just reach out and we’ll guide you through the options.

For anything else - we’re just an email away:

💌 hello@pizzaforthesoul.com

Curious about how it all started?

Some pages were never meant to be shared, yet here we are, opening them just for you. Because we believe that the most precious emotions should be felt together.

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